And also, to recognise the impact the bank’s mistakes had on his health. We recommended the bank pay Jamal £1,500 in recognition of the serious distress it caused him. We accepted that the bank’s actions had contributed to his decline in health. We were persuaded by Jamal’s account of how he worried about being able to pay for his future care. The uncertainty of not knowing for almost a year whether he would get the money back added to the substantial amount of distress Jamal was experiencing. We felt the bank’s failure to take action contributed to the extreme worry and impact on his health when he realised the money had been taken.Īlthough we recommended the bank repay most of the money, it wasn’t until we got involved that this happened. We also considered the impact of the bank’s mistakes on Jamal. So we recommended the bank refund a large amount of the money that had been taken from his account. However, we also felt the activity became sufficiently unusual and suspicious that the bank should have taken further steps to question what was happening sooner, and this would likely have reduced Jamal’s loss. We accepted there was an arrangement in place for the third party to use the account on Jamal’s behalf. The doctor explained how his existing medical conditions made Jamal more vulnerable to the effects of stress and worry. Jamal provided evidence from his doctor that his usual medication was increased to account for the extra stress the situation was causing him. And it caused him to have sleepless nights as his mental health worsened. You may have free money waiting at Unclaimed property consists of bank accounts, wages, utility deposits, insurance policy proceeds, stocks. He said the situation had caused him a substantial amount of worry as he couldn’t afford to lose the money. Outdated 1-800 phone numbers may still be on correspondence coming from businesses or other agencies. Jamal brought the complaint to our service. Please be aware that the Department of Revenue and Unclaimed Property no longer use 1-800 phone numbers. Jamal complained to his bank, but they told him they were unable to refund any of the money. During this time, Jamal also began to suffer from deteriorating health. Most of this money was an inheritance, which Jamal had intended to use to pay for his future care needs. This resulted in Jamal losing around £50,000 over a 9-month period. Unfortunately for several months, the third party withdrew considerably larger amounts for their own benefit. This included instructing the third party to withdraw an agreed amount of cash each week from a local bank branch to cover his weekly expenses. Jamal had physical and mental health conditions which meant he relied on a third party for support.
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