Government Civilian Personnel: Report lost/stolen instance to the Civilian Personnel Advisory Center, Building 4504 as well as the administrative technician for their organization. Marines, Navy and Air Force personnel will have a memorandum signed off by their First Sergeant or Commander. Sergeant First Class and above: complete and sign their own Counseling Statement (DA Form 4856). Private through Staff Sergeant: complete a Counseling Statement (DA Form 4856) signed by their First Sergeant or Commander Emergency requests include lost CAC, PIN resets, reading errors, encrypting errors, inoperable CAC, incorrect email certificates, etc. When your number is displayed, proceed to the CAC/ID Office for further assistanceĮmergency cases requiring same-day service must provide documentation to substantiate the emergency request.
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